You’ve got questions and we’ve got answers! Browse through our frequently asked questions to find the answer that you may be looking for.
How will COVID-19 affect my order?
Due to the unprecedented nature of COVID-19, we have had to unfortunately slow down the production and fulfillment of orders in order to remain safe. With this being said, order times have extended and depending on the item, drastically extended. If you have an order and would like an update you can contact us through our contact form or email.
Where are your products shipped from?
We ship from 3 warehouses around the US. With multiple shipping centers across the country, we provide some of the fastest, most affordable delivery options in the industry.
How can I pay for my order?
STLA Merch currently accepts Visa, MasterCard, Discover, and American Express. We also accept payments via Apple Pay, Google Pay, and PayPal.
How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days after fulfillment.
Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders.
Can you ship internationally or process international credit cards?
Yes, we do offer international shipping and can accept major credit cards from outside of the United States.
Do you accept returns or exchanges?
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at [email protected] with details of the product and the defect.
Why did I only receive part of my order?
Have no fear, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouse locations. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.
Where can I find product sizing information?
Product sizing varies between different brands and styles. All product size information can be found at the bottom of each product detail page.